La Tesis that is presented below has been developed as part of the final exercise of completion of studies to obtain the degree of Bachelor of Tourism by Mibiam Sosa Morales. To download it completely you can do it through the following link: Download
The present objective of the diploma is to evaluate the functioning of the CNA Restaurant "El Cubano", since it is one of the pioneering establishments to develop this new form of management economic, as a way to stimulate the country's economy.
It is structured in three chapters, which allow to fulfill the specific objectives. To obtain the results, different research methods and techniques were applied, among which the following stand out: the Historical-Logical; Analysis - Synthesis and within empirical techniques and methods: surveys, interviews, SWOT Matrix, Pareto Weighting Method, Analysis Documentary, direct observation.
As a result of the investigation, an organizational diagnosis of the entity under study was carried out, its operation could be evaluated and actions and strategies are proposed that, if implemented, will contribute to solving the problems raised.
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