Creation of a restaurant employee manual
Write your manual of employees is essential when opening a new restaurant. It dictates the behavior of your workers, lets them know how the company operates internally, and provides all employees with the benefits of what your business offers. Your employees' understanding of the manual ensures that they know how to conduct themselves properly at work, preventing administration answer common questions and legally protect the restaurant if there is a dispute about the policies of restaurants.
The task of creating such an important document can be daunting once it is time to sit down and write the manual. You should always consult an employment attorney before finalizing your employee's handbook. restaurant to make sure that all legal information is correct for your specific area.
How to Write an Employee Handbook
Once it's time to create a manual employeeThere are a few things you want to keep in mind as you start writing it.
Employee manuals are for everyone. Every person who works for your restaurant You are responsible for knowing the information in your manual, so everyone needs to be able to read it. This means writing laws and policies in plain language and possibly providing multi-language versions, depending on your area and type of restaurant.
These documents will not be read from cover to cover. When an employee wants to know something, they will refer to the section of the employee manual. This means that the information must be as easy to find as possible. Incorporating a table of contents, graphics, images, and maps is a great way to make information more accessible.
The manual is subject to change. This document will be constantly updated as the laws and policies of the restaurants. It is imperative that your employee handbook be kept up to date with the latest information in order to keep all employees well informed. Keeping different sections separate in a three-ring binder makes it easy for new pages to replace outdated or damaged ones.
Keep your manual in sight. As they pose questions, it is important that employees recognize the manual as a source of information. In addition to giving everyone a copy when they're hired, it's a good idea to keep a copy in the kitchen, break room, or other common area where your employees gather. Keeping it outdoors encourages everyone to view the employee handbook as a resource that can be consulted when there is a question.
Manuals are important, but not alone. Employee manuals are certainly very important documents, but they cannot include everything that employees need to know. The most important information should be included, and the manual should also tell the reader where to find more specific sources of information. Having regular trainings, an appendix, or other reference material book is a sure way to ensure that your staff has access to all the information they need.
Sections of the Employee Handbook
If you're not sure where to start when it comes to putting together your employee handbook, you can use these sections as an outline to help you create an employee handbook.
- Introductory / Welcome Letter:
Many employee manuals begin with a letter to welcome the new staff member and introduce them to the company philosophy. This is a good place to put your mission statement and important core values and beliefs. Keep in mind that the introduction should be short and to the point of keeping the attention of your employees.
- Disclaimer / Acknowledgment:
Having employees sign and deliver a legal document stating that they read and understand the manual is important to ensure that they are familiar with its contents.
You should mention any anti-nepotism policies you may have to guarantee fairness in hiring and promoting. With this, you must also include a statement that you are an Equal Opportunity Employer and will not discriminate based on factors such as race, gender, sexual orientation, age, disability, national origin, genetic information, or religion pursuant to Equal Opportunity Commissionof the Americans with Disabilities Actand any other applicable labor law.
Make sure readers know that the manual is in no way an employment contract. Some locations have specific laws on how this information should be displayed. Check your state and local employment laws or ask an employment attorney for more information.
- Hours of work / Payroll:
This section should cover everything that deals with pay and hours. This can mean any of the following:
- Workers Compensation
Explain any of the benefits employees receive for working in your restaurant.
- Safe / 401K - Although insurance is not common in the food service industry, it must still explain what types of insurance (medical, dental, etc.) are available to employees, if any.
- Free time - Explain what vacations, vacations, sick days, bereavement, maternity leave, and paid time off are available.
- Meal Policy - It is common for restaurants offer employees a free or discounted meal during their shift. Describe what food employees receive, if applicable.
- Discipline: No manager wants to have to punish an employee, but sometimes action needs to be taken. Having a system for disciplinary action protects employees from unfair treatment and keeps the administration safe from unfair demands for punishment. Many companies use a point system, with transgressions corresponding to points and points earning different disciplinary actions.
This is where you should sketch out exactly what is and is not the proper outfit for the job. This includes piercings, tattoos, nails, hair, facial hair, dress code / uniform and shoes. It is a good idea to include photos of what is appropriate and inappropriate, or even directly provide the Trousers of expected chefs, coats and aprons so there is no confusion for your employees.
Aside from the actions associated with their job duties, their employees need to know how to act when they are at work. Letting employees know what they can and cannot do and what the consequences are for those actions is necessary for any business to function properly. This section should cover:
- Shift shift exchange
- Cell Phone Technology / Policy
- Communication standards:
Lack of communication will lead to friction and problems in the workplace. To advance this, emphasize openness and honesty from day one if an employee has a problem. Also, explain who to talk to if you need to talk to someone about a specific problem. Communication should be an expectation and employees should feel free to discuss any issues they may have without fear of repercussions.
- Cash handling policies:
Cash is a common way to pay both tips and full bills in restaurants. Having procedures in place for how employees should handle money will reduce theft, loss, and carelessness. Some things you could consider:
Bullying comes in many forms and can occur in any setting. Having a clear and definitive harassment policy makes it a safe work environment for all employees. Be sure to include definitions and laws surrounding bullying, as well as what to do if someone feels they are being bullied.
- Drugs and alcohol:
Substance abuse can be dangerous to anyone - both staff and customers. Make sure your policy is clear about what employees can and cannot do. This is especially important in bars and restaurants that serve alcohol.
- Health and security:
To keep your staff and clients safe, include a section on how best to handle health-related situations (someone passing out, an open injury, etc.). Longer materials that go into specific procedures must be available and visible around your facility. You should also hold regular food safety meetings in addition to initial training, so your employees can stay up-to-date on important food safety issues. food safety.
- Emergency procedures:
In the event of theft, fire, natural disaster, or other emergency, security procedures have been established. Preparation is crucial in these types of situations and your employees need to know what to do in case the unthinkable happens. This information should be published in various places around the facility, in addition to the manual.
Employee manuals are reference materials for your employees who describe all the important information they need to know. Between your employee handbook, trainings, and supplemental sources of information like posters, brochures, and videos, your employees will always know the proper procedures and policies to keep your restaurant running smoothly.