The time of arrival at the salon by the client will be appropriate to give a good reception to it, since it depends largely on it, their opinion regarding the service. It is the right time to apply the rules of courtesy, greeting according to the time of day, the appropriate phrases to welcome you. The data required to go to the room will be requested:
- When the entrance is free.
- When only for guests
- When for reservations
In the first case, they will greet you and provide you with a table, always trying to please you with your request, specific table, most reserved place in the room, near the piano, overlooking the city or the sea, etc.
When we have the second case, we must take extreme measures so that the client is not upset, we will give a courteous and clear explanation to avoid misunderstandings.
And in the third case, the characteristics of the establishment will be explained to you and if we could help you for a next visit, do so, this will be appreciated by the client and you will not be bothered by having missed the trip.
In the event that a client arrives and there are no capacities at those times, we will take advantage of the bar to pass it while waiting for your table. We can take this opportunity to give you the menu so that you can select your menu, so when it comes to the living room everything will be ready.
When calling the client, it must be done by name, in case of Having a degree or degree will be done for this, the client likes to feel important and appreciates this gesture.
We must go before the game, if there are tables or figures in which he or they are interested, it must be done a slight explanation, as well as the establishment if requested.
When the Maître or Head of Hall arrives at the table, the other members of the brigade will help to seat the people, giving priority to children, the elderly, ladies and lastly to the gentlemen.
In the case of a gentleman who wishes to accommodate his lady, he must let her do so since he wishes to use this courtesy with his companion. With everyone seated at the table, the captain will deliver the letters, giving one to each client, starting with the ladies.
There are establishments in which the letter for the ladies will not have Prices, it is something nice and subtle, you will not feel sorry when requesting any food, because the price is not in sight of it.
It is here when the Maître, Head of Hall or Captain, will take the opportunity to offer an aperitif or refreshing drink from the bar, it will begin with the ladies, then with the gentlemen. In the same way, it is also the moment when you can take advantage to make a suggestion about a specific delicacy, of interest to the house or the Chef. The client will not be left abandoned at any time, they will be attended to any claim and they will also be asked about food. served.
At the time of dismissing him, you should not fail to observe any detail, if he had flowers at the exit, give the ladies with them, if he has candy, he can give it to the children or gentlemen, try to be courteous as in the beginning, every good professional will it is.
When the client leaves, the table and chairs should be checked quickly to see if they have forgotten any object and return it to them immediately.
Both when receiving, driving, accommodating and firing a customer, you should do so thinking about the return of that customer to the restaurant.