The banquet service is influenced by many factors, which they must be carefully controlled. First of all, the Directorate The Banquet Department will take care of the planning; that is, the various possibilities will be selected guidelines, procedures, programs and budgets, taking into account the purpose and objectives to achieve.
The banquet department must take into account a series of factors that are essential for planning the service. These factors are:
The first is the approximate date and time. Once this factor is determined, it will be checked in the department's planning if that date is feasible and there is no other service that prevent its realization.
There is a book where reservations are placed so be checked to make no mistakes.
A. Organization of the Service.
I. The Locals.
2. The person in charge, his functions.
B. Material realization of the Banquet.
2. Furniture, material and lingerie.
3. Drinks and other articles.
II. Set the table plans.
III. Mise en Place.
IV. Welcome Reception.
V. Location of Guests.
Organization and Development of Banquets.
Hotels and restaurants are required to organize meals that bring together numerous people for various reasons, such as:
– Family meals (1st Communion, Weddings, Silver Weddings, Golden Weddings, etc.).
– Friendly associations, promotional anniversaries.
– Political parties. Congresses or electoral meetings.
– The Chambers of Commerce, reception of foreign personalities.
– Literary awards. Official acts of the city organized by the different institutions.
This activity means a large increase in turnover, so much so that some establishments have made it their only activity that they exercise within their premises as outside.
In any case, the banquet service needs very particular facilities, appropriate material and personnel specialized and very competent.
Hoteliers and restaurateurs who do many banquets, they dedicate a large part of their establishment to these, which includes:
The good coordination between the kitchens and the dining rooms prepared by the organizers ensure the distribution of the delicacies.
The furniture is robust, easy to store and transport even with trolleys to make it easier to move to the various rooms.
The tables: You can have the rectangular tables placed below or joining several of them, tables mounted on easels or boards that have their legs incorporated and folding, round or rectangular.
Auxiliary furniture or service tables must be from small dimensions since the banquets have almost all the material arranged on the tables (plates, glass and cutlery).
The chairs can be wood, metal or fiber designed to stack easily and at the same time elegant and comfortable, there must be a space between diners of 60 cm. for chairs and 70cms. for armchairs like minimal to make them comfortable.
Fixed or mobile bars will be located next to the banquet hall. They can be rolling bars or just mounted on boards like a buffet.
Lingerie. The lingerie includes table napkins, tablecloths of various sizes and measures and even large dimensions, crutches adapted to all tables and boards, service stones or bracelets and cloths to dry and review, covers trays for transporting material and for the service itself. As an example, tablecloths usually have the following dimensions.
1.50 / m 1.50 – 2.10 / m 2.10 – 2.50 / m 2.60
4.50 / m 2.10 – 6.0 / 2.50 m – 8.0 / 2.50 m
The same material can be used for banquets as in the restaurant; crockery and glassware except for serving plates which must be much larger, all of these Materials must be provided in sufficient quantities.
Trays are also needed for the appetizer service, coffee, broth or cream and sometimes also for sorbet. The trays must be taken into account for removal from service.
The specialized material. It becomes more important as they multiply conferences and seminars, includes the following elements:
– Platforms of various dimensions
– Wooden, paper or magnetic boards
– Music projection, recording and broadcasting apparatus.
– Cinema screens, video monitors
– Micros with wireless station
– At international conferences, the installation of simultaneous translation booths must be prevented.
1. Composition: Banquet companies comprise a staff of cadres permanent and executing employees not permanent but as extras.
Material service. The material proposal also called Steward is in charge of inventorying silverware, tableware and glassware as well as you must know the number of diners and the dispositions of accessories such as candle holders fruit, decorative ceramics, etc.
Restaurant. The information note allows the Maître D`Hotel to prevent the need of the staff appealing to the extras. Indicating to at the same time as the menu, the arrangement of the tables and the floral decoration.
2. Presentation of the offer of services. Once the contact with an eventual client is made, one Pleasant impression must be a must. During the interview an attractive documentation allows to present the salons at the same time, suggest the menus and the various service provisions.
a) Conference and banquet rooms, sketches or plans and photographs allow the organizers to get to know the characteristics they need, surface of the rooms, arrangement, number of seats according to the type of banquet; a visit to the premises can follow this presentation.
b) Suggestions of menus depending on
– Work meals
– Prestigious banquets.
– Luxury Weddings
– Lunch - Coctail
c) Various presentations
All the reception services are made available to clients, current services such as: soft drinks, floral decoration, music broadcasting, room reservation and rental of translation equipment, orchestras, etc.
Of course, all these complementary services will be insured by specialists. Telex service, secretary, magnetic tape recording, translators, hostesses, etc.
3. Development of sales operations.
These comprise the following phases:
Ask for the reservation, presentation of a budget.
Confirmation, contract, constitution of a dossier, invoicing.
The most common thing is that the client moves, is received by the banquet director or his assistants who help him to definitively establish his choice.
The request for a reservation results in filling out a form for duplicate: the first is sent to the banquet secretary to open a file or dossier and register the reservation provisional in alphabetical order. (Booking form)
4. Dissemination and information on services.
Once the banquet is confirmed by the organizer, the banquet director will pass the information by means of written instructions to the different services, in which concerns the reception or reception, the technical performance and restoration.
The reception service includes specialized personnel made up of hostesses, wardrobes, and even staff of doors or ugieres. The hostesses either from the hotel or from outside organizations are in charge of distributing brochures, dossiers, etc., as well as cigars, cigarettes and other gifts.
The wardrobe managers are chosen under the following criteria: active, organization, presentation, kindness and above all honesty, since they must assume a Big responsibility. If the banquet is large, other employees should be called to help.
Outside ugiers to the establishment are often required at the request of the interested parties.
The technical services in charge of maintenance, electricians and those in charge of transporting and installing the furniture and equipment, as well as the technician responsible for sound and projections.