Technology in the restaurant. From luxury to necessity

La technology has been used in the restaurants for a long time, but it has become indispensable with changing times. The restaurants They have quickly adapted to technological advances with changing times and have acquired and retained more customers.

From systematic online delivery to dinner at a restaurant fully automated, innovations Technology companies have set high expectations for customers. As time progresses, technology and automation will continue to accelerate in the industry of restaurants. Digitization and improvement of technological services of restaurants would set new standards in the industry A&B usually. Restaurants will invest in technologies that give them an advantage to better adapt to customer needs.

Main technological trends in restaurants for the year 2020

During this year, the restaurant industry will most likely witness trends that would revolve around innovative food technology, providing a seamless customer experience and thus streamlining the entire operations workflow.

Let's take a look at restaurant technology trends for 2020.

Voice technology

"Alexa, add hamburger to my current order."

Virtual assistance is no longer a distant reality in the restaurant industry. Chains known as KFC, Pizza Hut have enabled voice-activated ordering to provide a seamless experience for their customers. In-app voice assistance or integration with leading virtual assistants like Alexa or Google Assistant provides easy navigation for customers to place orders using voice commands. Voice assistance is one of the most promising technology trends and will influence the future of the restaurant industry.

Table ordering system

Desktop ordering systems give diners the ease of getting around digitally by all the menu and give orders. There is no need for servers to physically take orders from each table. Orders placed through digital menus are transferred directly to the kitchens. Some systems are also integrated with entertainment features to engage customers as their order is prepared and delivered to the tables. These systems reduce the response time of the table, serve more guests and guarantee better service delivery.

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Unlike traditional dining experiences, ordering on digital platforms lacks a personal touch. To provide a personalized customer experience while ordering on online platforms, interactive chatbot assistants could become popular in 2020. Large restaurant chains like Burger King and Taco Bell have already introduced chatbots that are proving to be an effective tool for attract customers. . They are programmed to carry out tasks such as answering frequently asked questions, processing orders, sending specific promotional messages and directing customers to the website or escapes from payment.

Chatbot technology is well integrated with social media platforms like Facebook, Whatsapp, built-in mobile application and website. Overall, chatbots will continue to evolve as a wonderful marketing tool that will deliver more value and a rich customer experience.

Self-shopping kiosks

Gamers from Great Fast Service Restaurants (QSRs) like McDonalds are setting a new trend with the kiosk, which has been a less explored area of operations for guests in the restaurant industry.

Kiosks are small permanent digital systems that allow customers to place their own orders. They accelerate service with a significant reduction in order taking time. Kiosks are versatile systems that allow customers to customize their orders and pay for them through their preferred payment method.

Kiosks reduce length tiempo waiting in queues even during peak hours and driving more customer traffic. This results in an increase in sales. A full view of the entire menu with a single click and the ease of ordering convenience also helps increase sales.

These systems also provide real-time information on customer preferences. All data is well synchronized with POS terminals. Restorers can easily determine what is working well, and it also brings improvements in general services.

auto order kiosk

Portable order picking devices

With more restaurants understanding the importance of handheld devices for order taking, traditional pen and paper order taking will soon fade away. Portable devices like tablets and mobile billing apps save a significant amount of time with every order.

The orders taken by the servers are directly reflected in the POS systems. As these portable systems are well integrated with the general platform of administration In restaurants, servers can also take advantage of the entire history of specific customer orders.

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Taking orders on portable devices dramatically decreases table response time. In turn, restaurants can take more orders. This has two main benefits. First of all, servers don't need to manually relay KOT to the kitchen. Second, chefs can begin preparing the dish in question as soon as the order is placed, improving both service time and staff utilization.

Restaurant-owned mobile app

According to the 2019 National Restaurant Association of India (NRAI) report, 44% of consumers said they placed a food order using a restaurant app or website in the past year . This explains the importance of creating a mobile application that allows customers to place orders at their convenience. Mobile apps not only increase the number of orders, but also increase brand awareness.


The many benefits of embedded mobile apps include better audience reach, better customer experience, customer-specific offerings, administration Hassle-free ordering and better return visits.

Many restaurant chains that serve internal spirits have made it easier for customers to order drinks from their dinner order applications. Mobile technology is also beneficial for restaurant staff. Ensures transparency, precision and ease in managing operations. This is one of the main trends that restaurateurs would not want to miss in 2020.

Kitchen Display Systems (KDS)

Kitchen display systems have gained popularity in the restaurant industry for their immense contribution to maintaining consistency and efficiency. This technology enables an effective flow of communication between restaurant front staff and kitchen staff. All dinner and online orders from the website / mobile app or third party aggregators are sent directly to the delivery system. management of restaurants.

Modern POS terminals are well integrated with kitchen display systems. This powerful integration ensures that consistency levels in food preparation and inventory remain constant across the restaurant chain. With kitchen display systems, restaurants can be sure that service, speed and consistency are never compromised.

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Kitchen display system

Marketing automation

Over the years, restaurant marketing has become more analytical and data-driven. With better software administration For restaurants, targeting potential customers will not only be intuitive but also data compliant. A restaurant CRM software Consolidating customer data from all platforms can provide valuable information that can be used to develop customer-focused loyalty programs. Restaurants will also be able to attract more customers through targeted marketing campaigns via email, SMS, website and social media channels.

Robotic Chefs

While robots in kitchens could one day automate the entire food preparation process, they are not currently being used to replace human chefs. Instead, robotic systems in restaurant kitchens will improve management of orders and will improve the overall performance of the restaurant.

tendenciesWith an effective combination of human skills and automation, restaurants can effectively optimize order delivery time and speed up the entire chain of events, from order placement to food production to service delivery. Automation in the kitchen would provide an impeccable customer, as well as employee experience and a competitive advantage to accommodate growing customer demands.

With automation established, the food industry will certainly become more efficient. From accessing the full state of your restaurant operations with a single click to employing robots in your kitchen, technology solutions have the potential to change the entire restaurant business for the better. Evolving technology trends in restaurants will improve efficiency and expand the customer base without disrupting your restaurant's core functionality.

I am a dreamer and in my dreams I believe that a better world is possible, that no one knows more than anyone, we all learn from everyone. I love gastronomy, numbers, teaching and sharing all the little I know, because by sharing I also learn. "Let's all go together from foundation to success"
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