Technology in the restaurant. From luxury to necessity
La technology has been used in the restaurants for a long time, but it has become indispensable with the changing times. The restaurants They have quickly adapted to technological advances with changing times and have acquired and retained more customers.
From systematic online delivery to dinner at a restaurant fully automated, innovations Technology companies have set high expectations for customers. As time progresses, technology and automation will continue to accelerate in the industry of restaurants. The digitization and improvement of the technological services of restaurants would set new standards in the industry A&B usually. Restaurants will invest in technologies that give them an edge to better adapt to customer needs.
Main technological trends in restaurants for the year 2020
During this year, the restaurant industry will most likely witness trends that would revolve around innovative food technology, providing a seamless customer experience and thus streamlining the entire operations workflow.
Let's take a look at the restaurant technology trends for 2020.
"Alexa, add hamburger to my current order."
Virtual assistance is no longer a distant reality in the restaurant industry. Known chains like KFC, Pizza Hut have enabled voice activated ordering to provide a seamless experience for their customers. In-app voice assistance or integration with leading virtual assistants such as Alexa or Google Assistant provides easy navigation for customers to order using voice commands. Voice assistance is one of the most promising technology trends and will influence the future of the restaurant industry.
Table ordering system
Desktop ordering systems give diners the ease of getting around digitally by all the menu and give orders. There is no need for servers to physically take orders from each table. Orders made through digital menus are transferred directly to the kitchens. Some systems are also integrated with entertainment functions to attract customers while their order is prepared and delivered to the tables. These systems decrease the response time of the table, serve more guests and guarantee better service delivery.
Unlike traditional dining experiences, ordering on digital platforms lacks a personal touch. To provide a personalized experience for customers while ordering on online platforms, interactive chatbot assistants could become popular in 2020. Large chain restaurants such as Burger King and Taco Bell have already introduced chatbots that are proving to be an effective tool for attract customers. . They are programmed to carry out tasks such as answering frequently asked questions, processing orders, sending specific promotional messages, and directing customers to the website or payment breaks.
Chatbot technology is well integrated with social media platforms like Facebook, Whatsapp, built-in mobile app and website. Overall, chatbots will continue to evolve as a wonderful marketing tool that will bring more value and an enriching experience to customers.
Gamers from Great Fast Service Restaurants (QSRs) like McDonalds are setting a new trend with the kiosk, which has been a less explored area of operations for guests in the restaurant industry.
Kiosks are small permanent digital systems that allow customers to place their own orders. They speed up service with a significant reduction in order-taking time. Kiosks are versatile systems that allow customers to personalize their orders and pay for them through their preferred mode of payment.
Kiosks reduce length tiempo waiting in queues even during peak hours and driving more customer traffic. This results in an increase in sales. A complete view of the entire menu with a single click and the ease of ordering convenience also helps increase sales.
These systems also provide real-time information on customer preferences. All data is well synchronized with POS terminals. Restaurateurs can easily determine what is working well, and also brings improvements in general services.
Portable order picking devices
With more restaurants realizing the importance of handheld order-taking devices, the traditional pencil-and-paper order-taking will soon fade away. Portable devices like tablets and mobile billing apps save a significant amount of time with every order.
The orders taken by the servers are reflected directly in the POS systems. As these portable systems are well integrated with the overall platform of administration In restaurants, servers can also take advantage of the entire history of specific customer orders.
Taking orders on portable devices dramatically decreases the response time of the table. In turn, restaurants can take more orders. This has two main benefits. First of all, the servers don't need to manually relay KOT to the kitchen. Second, chefs can start preparing the dish in question as soon as the order is placed, improving both service time and staff utilization.
Restaurant-owned mobile app
According to the 2019 National Restaurant Association of India (NRAI) report, 44% of consumers said they placed a food order using a restaurant app or website within the past year . This explains the importance of creating a mobile application that allows customers to order at their convenience. Mobile apps not only increase the number of orders, but also increase brand awareness.
The many benefits of embedded mobile apps include better audience reach, better customer experience, customer-specific offerings, administration Hassle-free ordering and better return visits.
Many restaurant chains serving in-house spirits have made it easier for customers to order drinks from their dinner ordering apps. Mobile technology is also beneficial for restaurant staff. Ensures transparency, precision and ease when managing operations. This is one of the top trends that restaurateurs wouldn't want to miss out on in 2020.
Kitchen Display Systems (KDS)
Kitchen display systems have gained popularity in the restaurant industry for their immense contribution to maintaining consistency and efficiency. This technology enables an effective flow of communication between the restaurant front staff and the kitchen staff. All dinner and online orders from the website / mobile app or third party aggregators are sent directly to the system management of restaurants.
Modern POS terminals are well integrated with kitchen display systems. This powerful integration ensures consistency levels in food preparation and inventory remain constant throughout the restaurant chain. With kitchen display systems, restaurants can rest assured that service, speed, and consistency are never compromised.
Over the years, restaurant marketing has become more analytical and data-driven. With better software administration For restaurants, targeting potential customers will not only be intuitive but also data compliant. A restaurant CRM software Consolidating customer data from all platforms can provide valuable information that can be used to develop customer-centric loyalty programs. Restaurants will also be able to attract more customers through targeted marketing campaigns via email, SMS, website, and social media channels.
While robots in kitchens could one day automate the entire food preparation process, they are not currently being used to replace human chefs. Instead, robotic systems in restaurant kitchens will improve the management of orders and will improve the overall performance of the restaurant.
With an effective combination of human skills and automation, restaurants can effectively optimize order delivery time and accelerate the entire chain of events, from order placement to food production and service delivery. Automation in the kitchen would provide a flawless customer, as well as employee experience and a competitive advantage to adapt to growing customer demands.
With automation in place, the food industry will certainly become more efficient. From accessing the complete status of your restaurant operations with one click to employing robots in your kitchen, technology solutions have the potential to change the entire restaurant business for the better. Evolving technology trends in restaurants will improve efficiency and expand your customer base without disrupting the core functionality of your restaurant.